Privacy Policy

1. INFORMATION WE COLLECT

A. Information You Provide

• Name
• Email address
• Phone number
• Company name
• Billing and shipping address
• Information submitted through forms or inquiries

B. Information Collected Automatically

• IP address
• Browser/device info
• Pages visited
• Cookies and tracking data

C. Commercial Information

• Orders, quotes, and transaction history

D. What We DO NOT Collect

We do not collect:
• Social Security numbers
• Biometric data
• Health or medical information
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2. HOW WE USE YOUR INFORMATION

We use your information to:
• Respond to inquiries and quotes
• Process orders
• Provide customer support
• Improve our services
• Maintain security and comply with law
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3. COOKIES AND TRACKING TECHNOLOGIES

We use cookies to:
• Improve website functionality
• Analyze usage
• Support business operations
You can control cookies through browser settings.
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4. AI CHATBOT AND AUTOMATED INTERACTIONS

We may provide an AI-powered chatbot to assist with general inquiries.
Information submitted through the chatbot may be collected and used to respond to inquiries and improve our services.
Please do not submit sensitive personal information through the chatbot.
Chatbot interactions may be processed by third-party service providers.
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5. SHARING OF INFORMATION

We do not sell personal information.
We may share information with:
• Service providers
• Analytics providers
• Legal authorities when required
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6. DATA RETENTION

We retain personal information only as long as necessary for:
• Business purposes
• Legal compliance
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7. YOUR PRIVACY RIGHTS (CALIFORNIA)

You have the right to:
• Know what data we collect
• Access your data
• Correct inaccurate data
• Request deletion
• Opt out of sale/sharing
• Not be discriminated against
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8. DO NOT SELL OR SHARE

We do not sell or share personal information.
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9. SECURITY

We use reasonable safeguards but cannot guarantee absolute security.
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10. THIRD-PARTY LINKS

We are not responsible for third-party websites.
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11. CHANGES

We may update this policy periodically.
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12. CONTACT

Brown Packaging
1990 W. Corporate Way
Anaheim, CA 92801
Email: request@brownpackaging.com
Phone: (714) 300-0650